Overview
This page explains how to sign in to your NDAX account and what to do if you encounter problems. The guidance below focuses on secure, practical steps you can take immediately. It is written for users in Canada and uses Canadian English conventions.
How to Sign In to NDAX
Go to the official NDAX website and click Sign In or open the NDAX app on your mobile device.
Type your registered email address and password. Double-check for typos and ensure your keyboard layout (Caps Lock) is correct.
Enter the code from your authenticator app or the SMS code if you use phone-based 2FA. Apps such as Google Authenticator, Authy, or Microsoft Authenticator are commonly used.
If you successfully sign in, you’ll land on your dashboard where you can view balances, place orders, or withdraw funds.
Setting Up and Managing 2FA
- Prefer an authenticator app over SMS for better security.
- When enabling 2FA, save your backup/recovery codes in a secure place (password manager or offline storage).
- If you change phones, transfer your authenticator accounts or re-enrol 2FA before wiping the old phone.
Troubleshooting Common Login Issues
Forgot password
Use the Forgot password link on the sign-in page. NDAX will send a reset link to your registered email. If you don’t receive it, check spam/junk folders.
Authenticator codes not accepted
Ensure your device time is set to automatic network time. Incorrect device time is a common reason TOTP codes fail.
Locked account or repeated failures
A lockout may occur after multiple failed attempts. Follow the on-screen instructions or contact NDAX support through their official channels for account unlocking.
Account Recovery Tips
- Have your government ID and any previously used proof of address ready — exchanges often require verification for recovery.
- If 2FA is lost and you have recovery codes, use them to regain access immediately.
- Contact NDAX support only through official channels listed on the NDAX website — do not trust links from emails or social media DMs.
Security Best Practices
- Use a unique, strong password and a trusted password manager.
- Enable 2FA and keep recovery codes offline.
- Be cautious of phishing emails: verify sender addresses and never share passwords or 2FA codes.
FAQ
Q: What if I don’t recognise a login on my account?
A: Immediately change your password, revoke active sessions if available, and contact support.
Q: How can I contact NDAX support?
A: Use the official support page on the NDAX website; avoid responding to unsolicited messages.